Our content is intended to be used for general information purposes only. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Believe me, not one penny is going to go to Schwab.ĬonsumerAffairs is not a government agency. Ironically, I'm about to get a huge settlement. Either I have bad karma, or they have really crappy customer service, and a barely workable system connected to it. I asked if I could do a wire transfer and the guy said that that would take four days because it was 15 minutes after their cut off time and it's a holiday weekend. So as I write this, it has been nearly a month, this comedy of errors, and I still do not have the money. When I called in, the guy told me that it had been "voided internally," and he could not tell me why. Of course that Day came around and the transfer did not happen. I did the instructions online and scheduled it to be cashed out and transferred to my bank on the day it said it would work. After we straighten that out, I was told that I could sell the shares and cash it out. Which was odd, since I had never established any login data. I went into the office, and at long last I passed the quiz, and they said that my account will be opened in a couple of days.Ī couple of days later I still had not gotten any notification that my account was open but they did send me information saying that my login data had changed. The mail came, and there were no instructions. She said that they had sent me some mail, and I would have to follow the instructions. The woman assigned it to the original estates case, said that she would get to the bottom of it. I was told there was, "a patriot act restriction" on my account. Guess what? 48 hours later it was still not open. I was told everything looks good, and that it should be open within 48 hours. I called on the following Monday and the account was still not open. I went in and the woman behind the counter, said it was on their end, and that the account should be open by that Friday. I was told over the phone there was a problem. Three days later, the account was still not open. I need my funds returned to my bank electronically, just as Schwab easily acquired the money from my erstwhile TD Ameritrade account. ![]() At this point, I have zero confidence in the ability of Charles Schwab as an organization, to handle any of my financial matters. It is very unfortunate that many unsuspecting clients of TD Ameritrade were compelled to have their accounts taken over by such a terribly inept organization. Schwab's inability to provide such a basic feature or fix one that does not work on its site is a clearly sign of sheer incompetence and substandard service. ![]() ![]() That never happened, I remain unattended to, with my account and funds in limbo. I requested escalation to a manager who could handle or remedy the situation but was kept on hold forever and eventually told that it would be looked into and I will get a callback. ![]() Despite speaking with at least four Schwab associates and being kept on the phone for over an hour, it remained impossible to link a bank account with my Schwab account, a very basic and crucial step for any decent investment account in this day and age. After numerous efforts failed, I called Schwab's customer service line.
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